July 07, 2025
You've probably heard the phrase: You get what you pay for. This is especially true in the world of IT.
At first glance, opting for a low-cost managed IT service might look like a smart move—lower monthly fees, basic support, and perhaps some cybersecurity tools included. But if you look closer, hidden fees, limited coverage, and gaps in protection often emerge, costing your business much more over time.
After years of analyzing IT contracts for small businesses, we've identified recurring pitfalls. Here are four key ways budget MSPs cut corners—and why these shortcuts can lead to expensive problems for your company.
1. Insufficient or Missing Cybersecurity Measures
Basic antivirus software alone does NOT equal proper cybersecurity.
Yet many budget IT providers stop there—no multi-factor authentication, no advanced endpoint detection, no employee training, and no backup defenses if threats get through.
Why is this critical? Cyber insurance companies now require robust cybersecurity protocols before issuing policies. Without them, your claims risk being denied after an incident.
We've witnessed businesses lose tens of thousands because their MSP failed to implement the necessary protections mandated by their insurance. This isn't support—it's negligence.
2. Incomplete Data Backups That Risk Your Business
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these tools offer only basic backup features and don't provide comprehensive disaster recovery or long-term retention.
Cost-conscious or inexperienced IT providers often neglect backups for cloud apps, CRMs, and third-party services, leaving vital data exposed. Even worse, many don't offer immutable backups, now required by many cyber insurance policies.
Think your data is safe? Ask your current provider exactly what is—and isn't—backed up.
3. Lack of Support for Vendors and Third-Party Devices
Problems with phones, internet, or security cameras? Some IT firms will simply say, "That's not our responsibility."
They might even charge you hourly just to communicate with your other vendors. Plus, if your printer or other hardware isn't on their "approved" list, they may refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology impacting your business, because issues often arise from multiple sources.
4. Unskilled Technicians and No Dedicated Account Management
A major warning sign? A "one-person operation" or a company relying on entry-level contract techs without a clear support strategy.
With budget MSPs, you might get reactive assistance, but rarely proactive guidance.
What you deserve is:
● A dedicated account manager to develop your technology roadmap
● Regular, proactive reviews of your cybersecurity, compliance, and backup status
● Budget forecasting and upgrade planning
● A trusted advisor, not just a ticket responder
Bottom Line: If It Seems Too Good to Be True, It Probably Is.
Many small businesses remain unaware of their IT vulnerabilities until disaster strikes—whether from ransomware, server failures, or costly compliance penalties.
By then, it's often too late.
If you want IT services that truly safeguard your business, look beyond just the monthly price. Ask the tough questions, demand clear answers, and avoid contracts that leave you exposed.
If you're curious about what your current IT contract might be missing, let us review your network. We offer a free assessment of your existing IT solutions, highlight any gaps, and provide straightforward, jargon-free advice on how to strengthen your defenses.
Click here or call us at 760-770-5200 to schedule your FREE Quick and Easy Call.
