Managed IT Services and Support for Businesses

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So you own a business and you realize that you need IT support for maintaining your network and systems. But how much should you spend on it?

And then there's this thing you heard about called Managed IT Services. From what you've heard about it, it seems like the perfect solution... want to know more? Well, read on!

What exactly is Managed IT Services?

It's basically a service where everything related to technology management is taken care of by an outside company for a monthly fee. It usually includes 24/7 monitoring of networks and servers , remote backups, regular updates and maintenance as well as reactive help should you need onsite IT support. This ensures that your critical data and systems are up and running at all times.

But not only is it important to have your networks and servers secure but also the devices that your employees use in their day-to-day work. That's why many Managed IT Services providers also offer things like:

  • Mobile Device Management (MDM). Especially in a BYOD environment this is important to protect against malware or viruses, track lost or stolen mobile devices, enforce password policies etc.
  • Cloud Backup & Disaster Recovery. This ensures that you never lose valuable business information such as client lists, contracts etc.
  • Cloud-based Email Hosting like Office 365 or Google Workplace. This ensures that you have high availability, are less prone to outages or help desk calls and save on software licensing costs.
  • Network Security. This includes firewalls , antivirus & anti-malware protection as well as intrusion detection/prevention systems.
  • Advanced Cyber Security. Businesses are at more risk from cyber attack today than they were a couple of years ago. Just providing the basics like Anti-Virus and Patch management are no longer enough. You need to have advanced protections like Managed Detection and Response systems, Zero Trust and employee cyber awareness training.
  • 24/7 Remote Monitoring. This ensures that your servers and networks are up and running at all times.
  • Remote Helpdesk. This allows IT technicians to remotely login and troubleshoot issues, deploy updates/patches and install applications.
  • Onsite Support. This ensures that when your business is located in the Coachella Valley or Riverside or San Bernardino counties, you can get onsite support for any hardware/software issues.

Start Expecting MORE From Your IT Service Provider


On this call, we’ll discuss your unique situation, any concerns you have and answer any questions you have about us.


We perform an Onsite Discovery and Analysis of your network’s security and overall health.


We review our custom technology plan to ensure your IT, security and business goals are achieved.


Gain peace of mind 24/7 knowing your computers and network are monitored for maximum uptime while protecting your data from cyberattacks.

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The benefits of Managed IT Services for Businesses are vast:

Takes away technical headaches. You don't need to worry about keeping networks and servers running at all times since it's done by an outside company with specialized knowledge which you can't afford to possess yourselves.

Reduces costs. Instead of paying different software license fees, expensive technicians labor rates, expensive hardware expenses etc., you pay one monthly fee that.

If you're thinking about getting Managed IT Services , there are a couple of things to keep in mind:

  1. How will it affect my bottom line? When choosing Managed IT Services, the important thing is to know why you need it. It may sound expensive but if it offers enough benefits to your day-to-day operations, then chances are it's worth every penny. A good example would be one where you have multiple offices or employees working remotely throughout Coachella Valley, Riverside or San Bernardino counties and you need to ensure that your network and servers are up and running at all times. Having this done by a Managed IT Services provider can increase your uptime to 99.999% (less than 5 minutes of downtime per month). One minute of downtime per month could cost you thousands in lost revenue so having the right Managed IT Services provider will not only save you money but also generate more revenue.
  2. How do I know if we need it? On average any company with 10 or more employees is the perfect fit for Managed Services. Once your business reaches a certain size you need to start taking off some of the many hats you wear inside the business, there is only so much time in the day and you have a lot to do to make your business run. Worrying about your computers and technology doesn't need to be one of them.
  3. How do I choose the right managed service provider? Just like anything else in life, there are good companies out there as well as bad ones . So it's important to do your research before choosing one. Good things to look for are things like: ease of communication, availability of support during non-business hours etc. Also consider asking for references from existing clients so that you can see first-hand what you're getting into with this company. Another good idea is to go and visit their office and meet the different people that will be supporting you. Look around and see how they use technology, do they use what they are telling you to use and is the office clean and organized. Like the old adage goes, you wouldn't take your car to a mechanic who's car is always broke. So it goes with Managed IT Services providers as well.

A great Managed IT company will have your company's best interest at heart and not try to upsell you on unnecessary products or services that are just within their interests, not yours. They should be open to communication so that you feel comfortable knowing exactly what they are doing for you and why. At the end of the day, it should be about improving your business operations , not theirs .

For more information on how to choose a Managed IT Services provider contact us at 760-770-5200 or Book a Discovery Call.

Not Ready To Call Us Just Yet?

If so, we would at least like to give you a copy of our recently published report, Business Owners’ Guide To IT Support Services And Fees.

Read This Guide and You'll Discover:
  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 19 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

Simply fill out the form here and download your copy today!

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