November 24, 2025
Holidays are hectic enough without technology mishaps making things worse. With customers squeezing in last-minute errands and employees balancing family commitments, tensions can run high. The last thing your business needs is to disappoint anyone due to preventable tech errors.
Consider this your Ultimate Holiday Tech Etiquette Handbook—because nobody wants to be that company that adds stress to someone's busy day.
1. Update Your Business Hours Online Before the First Frustrated Call
Imagine a customer rushing across town during their break based on your online hours, only to find your doors locked and lights off. That's an easy way to become the villain in their story.
Make sure you update:
- Your Google Business Profile (this is crucial!)
- Social media platforms like Facebook, Instagram, Yelp—anywhere customers look for you
- Your website's banner displaying a clear, friendly holiday schedule
- Apple Maps—yes, it's still in use!
Try a message like this: "Happy Holidays! Our office will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with family. We'll resume regular hours Monday morning—probably with a turkey hangover but ready to assist!"
2. Craft Warm, Human Out-of-Office Replies
Taking time off? Don't leave your customers trapped in email limbo wondering if you're gone for good. Your auto-reply should feel like a welcoming greeter—professional yet approachable.
Sample out-of-office note: "Thanks for your message! We're out of the office for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're back and caffeinated. For urgent matters, please call (XXX) XXX-XXXX. Wishing you a wonderful holiday season!"
3. Keep Out-of-Office Messages Concise—Skip Personal Details
Stick to the essentials. Customers don't need to hear about your Aunt Carol's Denver trip or Bob's Friendsgiving adventures.
Besides oversharing, unnecessary details could pose security risks. Focus on closure dates, response expectations, and alternate contacts. Save your personal holiday stories for social media.
4. Test Your Phone System Now to Avoid Annoying Callers
During the holidays, callers are often pressed for time and already stressed. Ensure your voicemail greeting accurately reflects your holiday hours so callers aren't left confused.
Pro tip: Give your business number a test call—it's shocking how many companies still use greetings from years ago.
Example voicemail script: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message and we'll return your call Monday morning. For urgent support, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping Deadlines Before Panic Strikes
If your business ships products, make sure customers know key order-by dates well in advance. Highlight these deadlines online and send timely email reminders.
While delays happen, missing customer expectations can damage trust. No one wants to explain why a special gift arrives weeks late.
The Takeaway: Polished Tech Etiquette Creates Happy Customers and Thriving Business
Holiday tech etiquette is straightforward: be clear, communicate like a real person, and respect your customers' time. Minor adjustments can prevent headaches and keep your reputation shining bright.
Ultimately, it's about more than just avoiding trouble—it's about making your customers feel cared for, even when you're away.
Ready to ensure your systems and customer service shine this holiday season? Call us at 760-770-5200 or click here to schedule your free Quick and Easy Call. Let's explore simple strategies to keep your business running smoothly while you enjoy a well-earned break.
